Make Yourself Available

What’s the secret to maintaining long term relationships with clients? I can’t speak for other industries but when it comes to web application development there are three: be available, be available and most importantly, be available. I believe that the reason we have been able to maintain relationships with our clients for over 12 years (so far) is because we are always there. It doesn’t matter if it’s the middle of the night or the middle of the day. If it’s important enough for the client to pick up the phone and call you it’s important enough for you to answer. We don’t have the luxury of determining what is important; the client does. Being there when the “you-know-what” hits the fan is critical to building trust. When the client calls in a panic your calm voice on the other end of the phone should immediately reassure him that the problem has a solution and the team will start fixing it right now. And yes, even if it’s two in the morning.

Your client needs to think of you in two ways. First he/she should be thoroughly convinced that you consistently develop solid well built applications.  And second, he/she needs to always have the assurance that you’ll be available.  

Let’s face it, application bugs happen. Any developer who tells you that there will never be issues with an application is simply not being honest. In the web application development world we have a myriad of client browser and security configurations that could cause issues with the functioning of an application. There could be intermittent availability of a remote database that requires shifting to a back-up server. Unforeseeable things happen.  When that happens it’s important that you’re at the desk with the team day or night.

If your web application development company is not answering every call every time you should consider looking elsewhere. If e-mails take 24 hours for a reply you should consider looking elsewhere. TSI Applications is there for our clients, day or night. Give us a call to see how we can earn your trust and let us build your business some incredible web applications to help draw potential customers.        

Consider a Veteran for the Job!

Several years ago TSI Applications worked with the Veteran’s Corporation and the West Mesa Community Development Corporation to help provide employment to veterans returning home from Iraq and Afghanistan. Unfortunately we ran into an issue that prevented us from launching the program but during the research phase I came to see how desperate many of these men and women are who return from combat. Our research showed that many were under-employed, working at fast food restaurants and other low paying jobs. Many were living at or below the poverty line (see the statistics). Here were well trained men and women who had laid their lives on the line for us and when they return home they find themselves standing on the corner with a couple of dollars in their pockets and civilian clothes that don’t fit. Our veterans are treated no better than someone just released from prison.

My advice to any company seeking employees is to search for veterans. Most are grateful for the opportunity to work and will normally serve their employers with the same dedication to duty that they demonstrated while in the service. They bring more to the table than you know.


I spent four years stationed on a ballistic missile submarine based in King’s Bay, Georgia. After decommissioning the USS Von Steuben (SSBN-632) in 1994 at the Charleston Naval Shipyard, I transferred to shore duty as an instructor at Naval Submarine School in Groton, Connecticut. My Naval experience gave me the tools I need to run this company. It was not the position I held in the Navy but the instilled values of integrity, attention to detail and discipline that enable me to persevere.

When evaluating a veteran for a position don't just focus on their skills instead look at who they are and consider where they come from. There are not many openings for submarine mechanics in the civilian world, but Intel saw something in me. They looked beyond my job description and understood what a veteran brings to the table. If the Fortune 100 companies have tapped into this valuable resource shouldn’t you give it a shot?

When you are seeking your next employee, remember the veterans!

If you are not in a position to hire a veteran consider supporting the Wounded Warrior Project  instead.

Should I Add a Web Application To My Website?

The short answer: definitely!

Let's face it, the goal of any website is to attract and keep visitors. Web applications help you do both by providing useful tools (especially custom one-of-a-kind tools) that your visitors will use over and over again. While many of these applications are offered by large companies with an in-house IT staff, it's the small companies that need them most. Having a unique web tool can increase exposure for your business which is what small/mid-size businesses need.

Say you own a small marketing firm. What type of web application would you use? Of course spending time evaluating your customers is critical to determining their needs. A marketing company may want to allow users to design (using templates and stock images) marketing materials online (brochures, mailers, etc), create a newsletter application that pulls names and addresses from an existing company database, or even allow customers to search for competitors in their geographical region. The options depend upon your customer's needs.

While there are a myriad of "off the shelf" web applications you can install on your website, these applications are certainly not unique. Your company could be one of thousands that have purchased the exact application. And it's probable that others are promoting their website more effectively than you are, so that web application rests in suspended animation somewhere, long forgotten by the world (and eventually you). This is where custom web applications come into play. It is the custom applications that make your company really stand out from the crowd. It is the one-of-a-kind application that will keep people coming back to your website. The application that has been fine tuned to your specific audience will always yield better results than a canned application.

Ask yourself, "Do I want to fit in with the crowd or do I really want stand out?" When you decide to transform your website from a hole in the web into which you toss hosting money every month to a true beast of burden that pulls its weight within the company call TSI Applications. We are experts at creating custom and complex web applications and we will NEVER resell or reuse applications built for our customers.

TSI Applications will help you find that perfect application to complement your website. The first step to a website transformation is talking to one of our sales agents who can help put you on the right path.

You will never know how many customers you could lose by waiting another day.